Bulk Operations imports audio files from a ZIP archive, accepts only WAV files, and walks the archive's folders recursively to import each .wav file.
Checked 2026-09-30
Webex Contact Center supports only WAV file format for audio files.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- bulk operations
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Bulk Operations in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Audio files section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-bulk-zip-wav. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-bulk-zip-wav
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-bulk-zip-wav,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-bulk-zip-wav},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-bulk-zip-wav},
note = {Source note wxcc-audio-prompts-setup-bulk-zip-wav, checked 2026-09-30}
}