Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs - Recording

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/cucm_b_feature-configuration-guide-for-15/cucm_mp_r53f7ff4_00_recording-12-0.html

Published

2026-09-16

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• To record authenticated phones, the Authenticated Phone Recording service parameter must be set to Allow Recording; its default is Do Not Allow Recording. in context
• Automatic silent recording records all calls on the configured line appearance and gives no indication on the phone. in context
• Each recording session adds two calls to the busy hour call completion (BHCC) rate. in context
• Recording can fail when Built-in Bridge is On and Media Termination Point Required is checked for the device. in context
• The per-phone Built In Bridge setting is On, Off or Default. Default uses the cluster service parameter; On or Off overrides it for that phone. in context
• The Builtin Bridge Enable service parameter (Cisco CallManager service) sets the cluster-wide built-in bridge default to On or Off. in context
• In the optional SIP profile for recording, the Deliver Conference Bridge Identifier setting sends the conference bridge identifier to the recorder. in context
• The Recording Destination Address is the directory number or URL of the recording server, or the URL of the CUBE Media Proxy server. in context
• With gateway preferred and unsecure (RTP) media, Unified CM selects the gateway when one is in the call path and falls back to the phone when none is. in context
• With gateway preferred and secure (SRTP) media, the media source selection table lists the phone as the selected source whether or not a gateway is in the path. in context
• When a gateway is used for recording, Unified Communications Gateway Services must be enabled: configure Cisco IOS services on the device, then the XMF provider, then verify. in context
• Recording sessions are torn down when the agent puts the call on hold and are re-established when the agent resumes the call. in context
• Recording Profile and Recording Media Source are also set on the agent line; Recording Media Source makes either the gateway or the phone the preferred source of recording media. in context
• The agent line's Recording Option field has three values: Call Recording Disabled, Automatic Call Recording Enabled and Selective Call Recording Enabled. in context
• The SIP trunk from Unified CM to CUBE Media Proxy must have Early Offer support enabled. in context
• With selective recording and MediaSense, the consult call during a transfer is not recorded unless the agent starts it with the Record softkey. in context
• Multi-fork recording through CUBE Media Proxy forwards media to up to five recording servers at once. in context
• The Unified CM guide lists multi-fork recording as supported on Cisco 4000 Series ISR, ASR and CSR1000V running IOS XE Gibraltar 16.10.1 or later. in context
• Multi-fork recording does not support video recording, SRTP forking of non-secure calls, SRTP fallback or midcall block. in context
• For network-based recording, the gateway must connect to Unified CM over a SIP trunk. in context
• In Unified CM network-based recording, recording media can be sourced from either the phone or the gateway. in context
• When the gateway is the recording media source, SIP proxy servers cannot sit between Unified CM and the recording gateway. in context
• In IP phone-based (built-in bridge) recording, the phone forks two media streams to the recording server. in context
• With phone preferred, the media source selection table lists the phone as the selected source for any media type; if the preferred source is unavailable, Unified CM tries the alternate source. in context
• To check whether a phone supports recording, run the Cisco Unified Reporting Unified CM Phone Feature List report with Record selected as the feature. in context
• A recording profile has a name, a Recording Calling Search Space, which must contain the partition of the route pattern to the recorder, and a Recording Destination Address. in context
• The Record feature can go on a phone button template (Line dropdown) or a softkey template (Connected call state), and phones must be reset or have the configuration applied afterwards. in context
• When a secure tone and a recording tone both apply, the secure tone plays first and the recording tone follows. in context
• With automatic recording enabled, an endpoint in a select-and-join conference advertises a single codec and payload. in context
• Because the selection table puts SRTP calls with gateway preferred on the phone, secure-media recording in practice depends on the agent phone supporting built-in bridge recording. inferred in context
• The Unified CM 15 recording task flow runs in this order: recording profile, SIP profile (optional), SIP trunk to recorder, route pattern, agent phone line, built-in bridge, Unified Communications Gateway Services, notification tones, then Record button or softkey. in context
• Unified CM supports three recording modes: automatic silent recording, selective silent recording and selective user call recording. in context
• When a call is both recorded and monitored, recording tones take precedence over monitoring tones. in context
• Two Cisco CallManager service parameters control recording notification tones: Play Recording Notification Tone to Observed Target (agent) and Play Recording Notification Tone To Observed Connected Parties (customer). in context
• The SIP trunk Recording Information setting has three options: None (trunk not used for recording), this trunk connects to a recording-enabled gateway, and this trunk connects to other clusters with recording-enabled gateways. in context

Cite this source record

APA

WarmTransfer. (2026, September 16). Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs - Recording. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cucm-fcg-15-recording

BibTeX

@misc{warmtransfer-cisco-cucm-fcg-15-recording,
  title  = {Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs - Recording},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cucm-fcg-15-recording},
  note   = {Cisco Systems, accessed 2026-09-25}
}