Creating a voice agent in Zoom Virtual Agent

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0081096

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Zoom website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The ZVA fetch_ticket and update_ticket tools are available only for Zendesk, Salesforce and ServiceNow. in context
• A custom voice for a ZVA voice agent comes from a 10 to 30 second recording or an uploaded audio file (MP3, WAV, FLAC, M4A or OGG) of up to 10 MB. in context
• The licenses a ZVA voice deployment needs depend on the path: a ZVA license plus a Zoom Contact Center license for ZCC voice agents, versus a Zoom Phone license plus a ZVA for voice license for the Zoom Phone receptionist. inferred in context
• Zoom's ZVA agent articles state that subprocessors may retain content for up to 30 days for trust and safety purposes. in context
• The ZVA 'Talk to an agent' trigger sets how many times a consumer must ask for a human before the agent transfers to a live agent, from 1 to 5 with a default of 1. in context
• Creating a Zoom Virtual Agent voice agent requires both a Zoom Virtual Agent license and a Zoom Contact Center license on a Basic, Pro, Business, Education or Enterprise account. in context
• Admins create voice agents in the Zoom web portal under AI Studio > Virtual Agents > Voice agent, building from instructions or from a template. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Creating a voice agent in Zoom Virtual Agent. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0081096-zva-create-voice-agent

BibTeX

@misc{warmtransfer-zoom-support-kb0081096-zva-create-voice-agent,
  title  = {Creating a voice agent in Zoom Virtual Agent},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0081096-zva-create-voice-agent},
  note   = {Zoom Communications, accessed 2026-10-02}
}