Source note · Zoom Virtual Agent and Zoom AI for contact centers
The ZVA 'Talk to an agent' trigger sets how many times a consumer must ask for a human before the agent transfers to a live agent, from 1 to 5 with a default of 1.
Checked 2026-10-02
- Vendor
- Zoom
- Product
- Zoom Virtual Agent
- Subsystem
- escalation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Creating a voice agent in Zoom Virtual Agent — Zoom Communications · tier 2 current vendor documentation · Talk to an agent trigger setting
Cite this note
APA
WarmTransfer. (2026, October 2). Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-talk-to-agent-trigger. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-talk-to-agent-trigger
BibTeX
@misc{warmtransfer-claim-zoom-virtual-agent-talk-to-agent-trigger,
title = {Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-talk-to-agent-trigger},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-talk-to-agent-trigger},
note = {Source note zoom-virtual-agent-talk-to-agent-trigger, checked 2026-10-02}
}