A custom voice for a ZVA voice agent comes from a 10 to 30 second recording or an uploaded audio file (MP3, WAV, FLAC, M4A or OGG) of up to 10 MB.

Checked 2026-10-02

Vendor
Zoom
Product
Zoom Virtual Agent
Subsystem
voice-settings
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-10-02
Checked
2026-10-02

Sources

Cite this note

APA

WarmTransfer. (2026, October 2). Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-custom-voice-limits. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-custom-voice-limits

BibTeX

@misc{warmtransfer-claim-zoom-virtual-agent-custom-voice-limits,
  title  = {Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-custom-voice-limits},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-custom-voice-limits},
  note   = {Source note zoom-virtual-agent-custom-voice-limits, checked 2026-10-02}
}

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