Flow Configurations - CCE

Publisher

Cisco Webex Connect

URL

https://help.webexconnect.io/docs/cce-flow-configurations

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Because the missing customer name comes from Apple and not from the contact center, a Webex Contact Center AMB flow probably faces the same gap. A form message or prompt is needed if agents should see a name. inferred in context
• Cisco's Webex Connect documentation for the Contact Center Enterprise AMB flows says Apple does not give the customer name to MSPs such as Webex Connect, so the business has to collect it with a form. in context
• In the Webex Connect integration with Contact Center Enterprise, every WABA integrated as an asset needs its own flow to handle customer-initiated conversations. in context
• The CCE WhatsApp inbound flow template has a WANumber variable that must be set to the WABA asset's WhatsApp Business phone number, including the country code. Its logic searches for an existing conversation and appends to it, or creates a new one. in context
• For Webex Contact Center, a WhatsApp asset most likely needs its own inbound flow in its own service. That flow receives incoming WhatsApp messages, creates or appends the conversation and calls Queue Task, and the global Task Routed, Task Modified and Close Task flows run alongside it. inferred in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Flow Configurations - CCE. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexconnect-docs-cce-flow-configurations

BibTeX

@misc{warmtransfer-webexconnect-docs-cce-flow-configurations,
  title  = {Flow Configurations - CCE},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexconnect-docs-cce-flow-configurations},
  note   = {Cisco Webex Connect, accessed 2026-10-02}
}