Cisco's Webex Connect documentation for the Contact Center Enterprise AMB flows says Apple does not give the customer name to MSPs such as Webex Connect, so the business has to collect it with a form.
Checked 2026-10-02
The Customer Name is not provided by Apple to Messaging Service Providers (MSPs) like Webex Connect.
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- user identity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02; stated in the CCE flow configuration page
- Checked
- 2026-10-02
Sources
- Flow Configurations - CCE — Cisco Webex Connect · tier 2 current vendor documentation · AMB flows section, customer name note
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-no-customer-name-from-apple. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-no-customer-name-from-apple
BibTeX
@misc{warmtransfer-claim-wxcc-apple-messages-setup-no-customer-name-from-apple,
title = {Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-no-customer-name-from-apple},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-no-customer-name-from-apple},
note = {Source note wxcc-apple-messages-setup-no-customer-name-from-apple, checked 2026-10-02}
}