Source note · Setting up WhatsApp as a Webex Contact Center channel
The CCE WhatsApp inbound flow template has a WANumber variable that must be set to the WABA asset's WhatsApp Business phone number, including the country code. Its logic searches for an existing conversation and appends to it, or creates a new one.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Flow Builder (CCE integration)
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Flow Configurations - CCE — Cisco Webex Connect · tier 2 current vendor documentation · WhatsApp Inbound Message Flow, configuration
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-cce-wanumber-variable. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-cce-wanumber-variable
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-cce-wanumber-variable,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-cce-wanumber-variable},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-cce-wanumber-variable},
note = {Source note wxcc-whatsapp-channel-setup-cce-wanumber-variable, checked 2026-10-02}
}