Source note · Setting up WhatsApp as a Webex Contact Center channel
For Webex Contact Center, a WhatsApp asset most likely needs its own inbound flow in its own service. That flow receives incoming WhatsApp messages, creates or appends the conversation and calls Queue Task, and the global Task Routed, Task Modified and Close Task flows run alongside it.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Flow Builder
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Flow Configurations - CCE — Cisco Webex Connect · tier 2 current vendor documentation · WhatsApp Inbound Message Flow; combined with the Webex Contact Center sample template page and the one-service-one-asset limitation
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-inbound-flow-pattern. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-inbound-flow-pattern
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-inbound-flow-pattern,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-inbound-flow-pattern},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-inbound-flow-pattern},
note = {Source note wxcc-whatsapp-channel-setup-inbound-flow-pattern, checked 2026-10-02}
}