Source note · Setting up WhatsApp as a Webex Contact Center channel
In the Webex Connect integration with Contact Center Enterprise, every WABA integrated as an asset needs its own flow to handle customer-initiated conversations.
Checked 2026-10-02
Every WhatsApp Business account (WABA) integrated with Webex Connect as an asset will need its own flow to handle conversations that an end customer initiates with the business account.
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Flow Builder (CCE integration)
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Flow Configurations - CCE — Cisco Webex Connect · tier 2 current vendor documentation · WhatsApp Inbound Message Flow
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-cce-one-flow-per-waba. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-cce-one-flow-per-waba
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-cce-one-flow-per-waba,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-cce-one-flow-per-waba},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-cce-one-flow-per-waba},
note = {Source note wxcc-whatsapp-channel-setup-cce-one-flow-per-waba, checked 2026-10-02}
}