Voice Outbound Campaigns

Publisher

Cisco Webex Campaign

URL

https://docs-campaign-for-contact-centers.webexcampaign.com/docs/voice-outbound-campaigns

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• For US telemarketing, a predictive campaign's abandon rate setting should be at or below 3; the documented setting is a pacing target the dialer aims to hold, not a guaranteed ceiling, so actual abandonment must still be measured and recorded per 30-day campaign period. inferred in context
• The native Webex Campaign Management documentation allows up to 30 fields in the agent's incoming popover for voice outbound campaigns. disputed in context
• In predictive mode the number of lines dialled varies through the day to maximise agent efficiency while holding the campaign's configured abandon rate. in context
• In a standard preview campaign, if the call reaches an answering machine or voicemail the agent can leave a voicemail manually. in context
• In the native manager, Standard Preview dials the contact after the agent accepts and provides CPA, whereas Direct Preview connects the customer call directly to the reserved agent, who hears it ring out, with no CPA. in context
• In progressive mode the dialer automatically reserves an agent who becomes Available and dials a fixed number of lines per agent. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Voice Outbound Campaigns. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexcampaign-docs-voice-outbound-campaigns

BibTeX

@misc{warmtransfer-webexcampaign-docs-voice-outbound-campaigns,
  title  = {Voice Outbound Campaigns},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexcampaign-docs-voice-outbound-campaigns},
  note   = {Cisco Webex Campaign, accessed 2026-09-30}
}