Source note · Setting up outbound campaigns in Webex Contact Center
In the native manager, Standard Preview dials the contact after the agent accepts and provides CPA, whereas Direct Preview connects the customer call directly to the reserved agent, who hears it ring out, with no CPA.
Checked 2026-09-30
The customer call is directly added to the reserved agent and the agent hears the call ring out. No CPA is available.
- Vendor
- Cisco
- Product
- Webex Campaign Management for Webex Contact Center
- Subsystem
- dialing modes
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Voice Outbound Campaigns — Cisco Webex Campaign · tier 2 current vendor documentation · Dialing modes - Standard Preview; Direct Preview
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up outbound campaigns in Webex Contact Center: source note wxcc-outbound-campaign-setup-preview-standard-direct. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outbound-campaign-setup-preview-standard-direct
BibTeX
@misc{warmtransfer-claim-wxcc-outbound-campaign-setup-preview-standard-direct,
title = {Setting up outbound campaigns in Webex Contact Center: source note wxcc-outbound-campaign-setup-preview-standard-direct},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outbound-campaign-setup-preview-standard-direct},
note = {Source note wxcc-outbound-campaign-setup-preview-standard-direct, checked 2026-09-30}
}