Payment Card Industry Programmable Voice workflows

Publisher

Twilio

URL

https://www.twilio.com/docs/voice/pci-workflows

Published

2026-08-19

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Twilio website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Twilio says Conversation Intelligence (classic) is not PCI compliant and must not be enabled in PCI workflows. in context
• Twilio Conversation Relay supports PCI workflows only when configured with PCI-compliant text-to-speech and transcription providers. in context
• Twilio PCI Mode is an account-wide setting turned on in the Twilio Console on the Voice general settings page. in context
• Once PCI Mode is turned on for a Twilio account it cannot be turned off for that account. in context
• By default Twilio keeps PCI voice recordings made in PCI Mode workflows for one year from creation and then deletes them permanently. in context
• Twilio points customers to its Responsibility Matrix for their own obligations when using Programmable Voice in a PCI workflow. in context
• Twilio's native and Marketplace transcriptions are not available on an account with PCI Mode enabled. in context

Cite this source record

APA

WarmTransfer. (2026, August 19). Payment Card Industry Programmable Voice workflows. WarmTransfer. https://warmtransfer.net/knowledge/sources/twilio-docs-voice-pci-workflows

BibTeX

@misc{warmtransfer-twilio-docs-voice-pci-workflows,
  title  = {Payment Card Industry Programmable Voice workflows},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/twilio-docs-voice-pci-workflows},
  note   = {Twilio, accessed 2026-09-30}
}