Source note · PCI DSS for contact centers
By default Twilio keeps PCI voice recordings made in PCI Mode workflows for one year from creation and then deletes them permanently.
Checked 2026-09-30
- Vendor
- Twilio
- Product
- Programmable Voice
- Subsystem
- call recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Payment Card Industry Programmable Voice workflows — Twilio · tier 2 current vendor documentation · PCI voice recordings section
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-twilio-pci-recording-retention. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-twilio-pci-recording-retention
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-twilio-pci-recording-retention,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-twilio-pci-recording-retention},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-twilio-pci-recording-retention},
note = {Source note pci-dss-contact-center-twilio-pci-recording-retention, checked 2026-09-30}
}