Source note · PCI DSS for contact centers
Twilio says Conversation Intelligence (classic) is not PCI compliant and must not be enabled in PCI workflows.
Checked 2026-09-30
- Vendor
- Twilio
- Product
- Conversation Intelligence (classic)
- Subsystem
- speech analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Payment Card Industry Programmable Voice workflows — Twilio · tier 2 current vendor documentation · excluded services section
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-twilio-ci-classic-not-pci. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-twilio-ci-classic-not-pci
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-twilio-ci-classic-not-pci,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-twilio-ci-classic-not-pci},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-twilio-ci-classic-not-pci},
note = {Source note pci-dss-contact-center-twilio-ci-classic-not-pci, checked 2026-09-30}
}