What is OpenFrame

Publisher

ServiceNow Community

URL

https://www.servicenow.com/community/developer-blog/what-is-openframe/ba-p/2274857

Published

2021-11-14

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

ServiceNow Community terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• OpenFrame is described as a CTI plugin for the Now Platform that provides a framework for embedding an external telephony system in ServiceNow. field report in context
• Practitioners report that OpenFrame is enabled by activating the com.sn_openframe plugin and that agents need the sn_openframe_user role. field report in context
• In OpenFrame the TopFrame resides in the ServiceNow application, and the partner's page loaded in the frame talks to it through the OpenFrame API. field report in context

Cite this source record

APA

WarmTransfer. (2021, November 14). What is OpenFrame. WarmTransfer. https://warmtransfer.net/knowledge/sources/servicenow-community-what-is-openframe

BibTeX

@misc{warmtransfer-servicenow-community-what-is-openframe,
  title  = {What is OpenFrame},
  author = {{WarmTransfer}},
  year   = {2021},
  url    = {https://warmtransfer.net/knowledge/sources/servicenow-community-what-is-openframe},
  note   = {ServiceNow Community, accessed 2026-10-01}
}