Source note · CRM and CTI integration patterns for contact centers
In OpenFrame the TopFrame resides in the ServiceNow application, and the partner's page loaded in the frame talks to it through the OpenFrame API.
field report · Checked 2026-10-01
- Vendor
- ServiceNow
- Product
- OpenFrame
- Subsystem
- architecture
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as described in a 2021 community post
- Status
- field report
- Checked
- 2026-10-01
Sources
- What is OpenFrame — ServiceNow Community · tier 5 independent technical research · TopFrame and OpenFrame paragraph
Cite this note
APA
WarmTransfer. (2026, October 1). CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-openframe-topframe-components. WarmTransfer. https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-openframe-topframe-components
BibTeX
@misc{warmtransfer-claim-cti-crm-integration-patterns-openframe-topframe-components,
title = {CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-openframe-topframe-components},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-openframe-topframe-components},
note = {Source note cti-crm-integration-patterns-openframe-topframe-components, checked 2026-10-01}
}