Source note · CRM and CTI integration patterns for contact centers
Practitioners report that OpenFrame is enabled by activating the com.sn_openframe plugin and that agents need the sn_openframe_user role.
field report · Checked 2026-10-01
- Vendor
- ServiceNow
- Product
- OpenFrame
- Subsystem
- configuration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as described in a 2021 community post
- Status
- field report
- Checked
- 2026-10-01
Sources
- What is OpenFrame — ServiceNow Community · tier 5 independent technical research · configuration notes paragraph
Cite this note
APA
WarmTransfer. (2026, October 1). CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-openframe-plugin-and-role. WarmTransfer. https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-openframe-plugin-and-role
BibTeX
@misc{warmtransfer-claim-cti-crm-integration-patterns-openframe-plugin-and-role,
title = {CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-openframe-plugin-and-role},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-openframe-plugin-and-role},
note = {Source note cti-crm-integration-patterns-openframe-plugin-and-role, checked 2026-10-01}
}