Source note · CRM and CTI integration patterns for contact centers
OpenFrame is described as a CTI plugin for the Now Platform that provides a framework for embedding an external telephony system in ServiceNow.
field report · Checked 2026-10-01
- Vendor
- ServiceNow
- Product
- OpenFrame
- Subsystem
- architecture
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as described in a 2021 community post
- Status
- field report
- Checked
- 2026-10-01
Sources
- What is OpenFrame — ServiceNow Community · tier 5 independent technical research · opening paragraph
Cite this note
APA
WarmTransfer. (2026, October 1). CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-openframe-cti-plugin. WarmTransfer. https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-openframe-cti-plugin
BibTeX
@misc{warmtransfer-claim-cti-crm-integration-patterns-openframe-cti-plugin,
title = {CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-openframe-cti-plugin},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-openframe-cti-plugin},
note = {Source note cti-crm-integration-patterns-openframe-cti-plugin, checked 2026-10-01}
}