Configuring inbound queue events

Publisher

RingCentral

URL

https://support.ringcentral.com/article-v2/Configuring-inbound-queue-events-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

RingCentral proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Queue Event Settings of a RingCX queue hold Dequeue Delay (time before a call is sent to an available agent), Sync (Busy) Queue Wait (minutes in queue before a busy signal is returned) and Max Queued Calls (maximum calls allowed in the queue). in context
• A queue event is added on the queue's Queue Events tab under Queue Event Configuration by clicking Add Queue Event, choosing an Event Type, setting a Rank and a Duration in seconds, then clicking Ok and Save; Duration is how long the event runs before the next event starts. in context
• Queue events define the steps a caller experiences in a RingCX queue; the default event type is Route to Agent, which routes the call to an available agent once the dequeue delay has been met. in context
• Besides Route to Agent, RingCX queue event types include Inbound Requeue, Route to Last Agent, Call Termination, Send to Workflow Studio, Send to Cloud, Send to Track #, Send to Voicemail, Transfer Call and the legacy Send to App (IVR). in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Configuring inbound queue events. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-queue-events

BibTeX

@misc{warmtransfer-ringcentral-support-ringcx-queue-events,
  title  = {Configuring inbound queue events},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-queue-events},
  note   = {RingCentral, accessed 2026-09-30}
}