Source note · Setting up inbound queues in RingCentral RingCX
Queue events define the steps a caller experiences in a RingCX queue; the default event type is Route to Agent, which routes the call to an available agent once the dequeue delay has been met.
Checked 2026-09-30
Routes calls to an available agent after the dequeue delay has been met. This is the default value for queue events.
- Vendor
- RingCentral
- Product
- RingCX
- Subsystem
- queue-events
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configuring inbound queue events — RingCentral · tier 2 current vendor documentation · event type list, Route to Agent
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-queue-events-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-queue-events-default
BibTeX
@misc{warmtransfer-claim-ringcx-inbound-setup-queue-events-default,
title = {Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-queue-events-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-queue-events-default},
note = {Source note ringcx-inbound-setup-queue-events-default, checked 2026-09-30}
}