Intro to call queues in RingEX

Publisher

RingCentral

URL

https://support.ringcentral.com/article-v2/Call-Queue-Overview.html?brand=RC_US&product=RingEX&language=en_US

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

RingCentral website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A RingEX call queue using Fixed Order distribution supports up to 100 members, and unanswered calls go to the next member on the list. in context
• A RingEX call queue using Longest Idle distribution supports up to 100 members. in context
• The maximum hold (wait) time in a RingEX call queue is 15 minutes. in context
• A RingEX call queue can have at most 50 queue managers. in context
• A RingEX call queue can hold at most 25 waiting callers. in context
• RingCentral says to contact support to raise a call queue member limit beyond the stated maximum. in context
• A RingEX call queue setting controls whether members may change their own queue availability status. in context
• RingEX admins can set up overflow queues for a call queue to handle higher call volumes. in context
• In a Simultaneous RingEX call queue, a member who rejects a queue call is marked unavailable for 5 seconds. in context
• A RingEX call queue using Simultaneous distribution supports at most 10 members. in context
• The RingEX call queue support article lists three call distribution methods: Longest Idle, Simultaneous and Fixed Order. in context
• A RingEX call queue has an after-call wrap-up time setting, during which a member stays unavailable for new queue calls after finishing a call. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Intro to call queues in RingEX. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-support-call-queue-overview

BibTeX

@misc{warmtransfer-ringcentral-support-call-queue-overview,
  title  = {Intro to call queues in RingEX},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-support-call-queue-overview},
  note   = {RingCentral, accessed 2026-09-25}
}