Call Queue Call Handling

Publisher

RingCentral Developers

URL

https://developers.ringcentral.com/guide/voice/call-routing/manual/callqueue-answering-rules

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

RingCentral developer site terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The API field queue.agentTimeout is the number of rings before the next member is tried, and it is ignored when the queue uses Simultaneous ringing. in context
• The call queue answering rule callHandlingAction can be AgentQueue, TakeMessageOnly, PlayAnnouncementOnly, TransferToExtension or UnconditionalForwarding. in context
• When a caller reaches the maximum queue wait time, the API field queue.holdTimeExpirationAction can be Voicemail, TransferToExtension or UnconditionalForwarding, with no Announcement option. in context
• The API field queue.holdTime is the maximum wait time in the queue, in seconds. in context
• When a RingEX queue reaches maxCallers, the API field queue.maxCallersAction can be Announcement, Voicemail, TransferToExtension or UnconditionalForwarding. in context
• RingEX call queues appear to have no skills-based routing: the API offers only three transferMode values with no skill attribute, while RingCX documents agent rank and skill routing. inferred in context
• Call queue call handling uses a business-hours rule at answering-rule/business-hours-rule and an after-hours rule at answering-rule/after-hours-rule. in context
• The developer guide Call Queue Call Handling page defines transferMode Rotating as Longest Idle: the call goes to the member who has been available without a call for the longest time. disputed in context
• The RingCentral API call queue field queue.transferMode takes the values Rotating, FixedOrder and Simultaneous. in context
• The API field queue.wrapUpTime is the after-call wrap-up time, in seconds. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Call Queue Call Handling. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-dev-guide-callqueue-call-handling

BibTeX

@misc{warmtransfer-ringcentral-dev-guide-callqueue-call-handling,
  title  = {Call Queue Call Handling},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-dev-guide-callqueue-call-handling},
  note   = {RingCentral Developers, accessed 2026-09-25}
}