Source note · RingCentral call queues and IVR
RingEX call queues appear to have no skills-based routing: the API offers only three transferMode values with no skill attribute, while RingCX documents agent rank and skill routing.
inferred · Checked 2026-09-25
- Vendor
- RingCentral
- Product
- RingEX
- Subsystem
- routing capability comparison
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Status
- inferred
- Checked
- 2026-09-25
Sources
- Call Queue Call Handling — RingCentral Developers · tier 2 current vendor documentation · transferMode parameter (absence of skill fields); compare ringcentral-support-ringcx-routing-priority agent selection section
Cite this note
APA
WarmTransfer. (2026, September 25). RingCentral call queues and IVR: source note ringcentral-call-queues-no-skills-in-ringex. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-no-skills-in-ringex
BibTeX
@misc{warmtransfer-claim-ringcentral-call-queues-no-skills-in-ringex,
title = {RingCentral call queues and IVR: source note ringcentral-call-queues-no-skills-in-ringex},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-no-skills-in-ringex},
note = {Source note ringcentral-call-queues-no-skills-in-ringex, checked 2026-09-25}
}