Source note · RingCentral call queues and IVR
When a caller reaches the maximum queue wait time, the API field queue.holdTimeExpirationAction can be Voicemail, TransferToExtension or UnconditionalForwarding, with no Announcement option.
Checked 2026-09-25
- Vendor
- RingCentral
- Product
- RingEX platform API
- Subsystem
- call queue answering rule API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Call Queue Call Handling — RingCentral Developers · tier 2 current vendor documentation · holdTimeExpirationAction parameter, allowed values
Cite this note
APA
WarmTransfer. (2026, September 25). RingCentral call queues and IVR: source note ringcentral-call-queues-holdtime-expiry-action. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-holdtime-expiry-action
BibTeX
@misc{warmtransfer-claim-ringcentral-call-queues-holdtime-expiry-action,
title = {RingCentral call queues and IVR: source note ringcentral-call-queues-holdtime-expiry-action},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-holdtime-expiry-action},
note = {Source note ringcentral-call-queues-holdtime-expiry-action, checked 2026-09-25}
}