Source note · RingCentral call queues and IVR
The API field queue.agentTimeout is the number of rings before the next member is tried, and it is ignored when the queue uses Simultaneous ringing.
Checked 2026-09-25
- Vendor
- RingCentral
- Product
- RingEX platform API
- Subsystem
- call queue answering rule API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Call Queue Call Handling — RingCentral Developers · tier 2 current vendor documentation · agentTimeout parameter description
Cite this note
APA
WarmTransfer. (2026, September 25). RingCentral call queues and IVR: source note ringcentral-call-queues-agenttimeout-ignored-simring. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-agenttimeout-ignored-simring
BibTeX
@misc{warmtransfer-claim-ringcentral-call-queues-agenttimeout-ignored-simring,
title = {RingCentral call queues and IVR: source note ringcentral-call-queues-agenttimeout-ignored-simring},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-agenttimeout-ignored-simring},
note = {Source note ringcentral-call-queues-agenttimeout-ignored-simring, checked 2026-09-25}
}