Set Up Hours of Operation

Publisher

NiCE

URL

https://help.nice-incontact.com/content/acd/hoursofoperation/setuphoursofoperation.htm

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

vendor copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• To change the hours for a single date in an hours of operation profile, click Add Holiday, enter a holiday name, select the date, and set that day's hours. in context
• An hours of operation override branch can be set with an expiration up to 7 days ahead, after which the profile reverts to its standard hours automatically unless the override is disabled manually first. in context
• An hours of operation profile is created in the ACD application under Contact Settings > Hours of Operation by clicking Create New, entering a Profile Name, setting open hours for each weekday (or Closed All Day), optionally adding holidays, reviewing, and clicking Create Profile. in context
• An hours of operation profile name cannot start with a numeric character. in context
• The review step of hours of operation profile creation has a Test Open Hours section for verifying the configuration, and the status it shows is based on the business unit time zone, which may differ from the user's time zone. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Set Up Hours of Operation. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-set-up-hours-of-operation

BibTeX

@misc{warmtransfer-nice-help-set-up-hours-of-operation,
  title  = {Set Up Hours of Operation},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-set-up-hours-of-operation},
  note   = {NiCE, accessed 2026-09-30}
}