To change the hours for a single date in an hours of operation profile, click Add Holiday, enter a holiday name, select the date, and set that day's hours.

Checked 2026-09-30

Vendor
NiCE
Product
CXone Mpower ACD
Subsystem
hours-of-operation
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-hours-holiday. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-hours-holiday

BibTeX

@misc{warmtransfer-claim-nice-cxone-studio-setup-hours-holiday,
  title  = {Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-hours-holiday},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-hours-holiday},
  note   = {Source note nice-cxone-studio-setup-hours-holiday, checked 2026-09-30}
}

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