Connect Your Phone in MAX

Publisher

NICE

URL

https://help.nicecxone.com/content/agent/max/voice/connectyourphone.htm

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

NICE copyright; no-redistribution; short excerpts and locators only

Source notes citing this source

• A CXone MAX voice connection may disconnect automatically after an administrator-configured idle time. in context
• In CXone MAX an agent connects the voice path with the Connect button in the Agent Leg area, and keeping that connection active avoids reconnecting the voice path for each new call. in context
• An agent on a Unified CM phone who transfers with the phone's own Transfer key rather than the contact center agent application risks the contact center losing track of the call, so agents should transfer from the agent application. inferred in context
• NICE cautions that using a hard phone's own features, such as transferring on the device instead of in MAX, can make CXone reporting inaccurate. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Connect Your Phone in MAX. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-connect-your-phone-max

BibTeX

@misc{warmtransfer-nice-help-connect-your-phone-max,
  title  = {Connect Your Phone in MAX},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-connect-your-phone-max},
  note   = {NICE, accessed 2026-09-25}
}