Source note · Connecting Unified CM to RingCentral contact center
In CXone MAX an agent connects the voice path with the Connect button in the Agent Leg area, and keeping that connection active avoids reconnecting the voice path for each new call.
Checked 2026-09-25
The advantage of maintaining an active voice connection is that you do not have to reconnect your voice path when you receive a new call.
- Vendor
- NICE
- Product
- CXone Mpower MAX
- Subsystem
- agent voice connection
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Connect Your Phone in MAX — NICE · tier 2 current vendor documentation · Connect your phone procedure
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to RingCentral contact center: source note cucm-with-ringcentral-contact-center-agent-leg-persist. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-ringcentral-contact-center-agent-leg-persist
BibTeX
@misc{warmtransfer-claim-cucm-with-ringcentral-contact-center-agent-leg-persist,
title = {Connecting Unified CM to RingCentral contact center: source note cucm-with-ringcentral-contact-center-agent-leg-persist},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-ringcentral-contact-center-agent-leg-persist},
note = {Source note cucm-with-ringcentral-contact-center-agent-leg-persist, checked 2026-09-25}
}