In MAX a voice connection (agent leg) starts either when the CXone platform initiates it to deliver a new call or when the agent clicks Connect in the Agent Leg bar.
Checked 2026-10-02
- Vendor
- NICE
- Product
- CXone
- Subsystem
- MAX
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Connect Your Phone in MAX — NICE · tier 2 current vendor documentation · section on connecting your phone (Softphone or another softphone)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-max-connect-two-ways. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-max-connect-two-ways
BibTeX
@misc{warmtransfer-claim-nice-cxone-agent-leg-troubleshooting-max-connect-two-ways,
title = {Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-max-connect-two-ways},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-max-connect-two-ways},
note = {Source note nice-cxone-agent-leg-troubleshooting-max-connect-two-ways, checked 2026-10-02}
}