Source note · Connecting Unified CM to RingCentral contact center
An agent on a Unified CM phone who transfers with the phone's own Transfer key rather than the contact center agent application risks the contact center losing track of the call, so agents should transfer from the agent application.
inferred · Checked 2026-09-25
- Vendor
- NICE
- Product
- CXone Mpower MAX
- Subsystem
- reporting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Status
- inferred
- Checked
- 2026-09-25
Sources
- Connect Your Phone in MAX — NICE · tier 2 current vendor documentation · caution on hard phone features
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to RingCentral contact center: source note cucm-with-ringcentral-contact-center-device-transfer-risk. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-ringcentral-contact-center-device-transfer-risk
BibTeX
@misc{warmtransfer-claim-cucm-with-ringcentral-contact-center-device-transfer-risk,
title = {Connecting Unified CM to RingCentral contact center: source note cucm-with-ringcentral-contact-center-device-transfer-risk},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-ringcentral-contact-center-device-transfer-risk},
note = {Source note cucm-with-ringcentral-contact-center-device-transfer-risk, checked 2026-09-25}
}