Set up the common area phones for Microsoft Teams

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/set-up-common-area-phones

Published

2026-09-08

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Microsoft Learn terms of use (CC BY 4.0 for docs text per MicrosoftDocs repo; not re-verified); no-redistribution; short excerpts and locators only

Source notes citing this source

• A common area phone cannot be an agent in a call queue that uses presence-based routing, because common area phone accounts do not reliably report presence. in context
• The Teams Shared Space licence for common area phones includes Phone System features. Calling Plans licences may be added if the tenant does not use Direct Routing or Operator Connect. in context
• After a policy is assigned to a common area phone account, the phone should be signed out and back in; the assignment can take up to an hour to take effect. in context
• With advanced calling on, common area phones get call park and retrieve, cloud voicemail through Exchange Online Plan 2, call queues, auto attendants, group call pickup and forwarding rules. in context
• Advanced calling is turned on in the Teams admin center (Teams devices > Phones > Configuration profiles > the profile's calling settings > Advanced calling) or on the phone (Settings > Device settings > Admin only > Calling). in context
• Advanced calling features on common area phones need a supported Teams phone model, a Teams Shared Devices license and Teams app version 1449/1.0.94.2022061702 or later. in context
• Call park is off by default for common area phones; turning it on requires a policy. in context
• Common area phone resource accounts are created as standard user accounts that are not bookable in Exchange, while Teams Rooms resource accounts are created as Exchange (room mailbox) user objects so the room can be booked. in context
• Conditional Access rules and interactive MFA can affect common area phone accounts. in context
• The Teams Shared Space license does not include PSTN connectivity. A common area phone that does not use Direct Routing or Operator Connect needs a Microsoft Calling Plan license assigned to its account. in context
• The Teams IP Phone policy can be modified only when the account that signs in to the phone has a license other than Teams Shared Devices, such as Microsoft 365 E3/E5 or Office 365 E1/E3/E5. in context
• A Teams common area phone is not tied to an individual user; it signs in with a common area phone resource account that holds a Microsoft Teams Shared Space license. in context
• Microsoft strongly recommends setting a common area phone account's password manually, with automatic password generation and forced change at first sign-in both turned off, to avoid sign-in problems. in context
• A common area phone account does not need a separate Teams Phone (Phone System) license because Teams Phone is included in the Teams Shared Space license. in context
• A common area phone can be signed in three ways: locally on the device, from another device using a code at microsoft.com/devicelogin, or by remote provisioning from the Teams admin center. in context
• A common area phone can be set up as a hotline (PLAR) phone that dials a preset PSTN number or directory contact when the handset is lifted. in context
• Before hotline is turned on in the Teams admin center, Advanced calling must be off, and the phone's Teams app must be version 1449/1.0.94.2023082303 or later. in context
• A common area phone cannot be an agent in a call queue that uses presence-based routing because its account does not reliably report presence. The queue should use a method such as attendant, serial, round robin or longest idle instead. in context
• The common area phone setup guide gives no CAP-specific number procedure. For Step 4 it points to the general 'Manage telephone numbers for your organization' guidance for the chosen PSTN connectivity option. in context
• After a policy is assigned to a common area phone account, the phone must be signed out and back in, and the assignment can take up to an hour to take effect. in context
• For common area phones in public areas, Microsoft suggests an IP phone policy that restricts searching the organization's Global Address Book and blocks hot desking. in context
• If a common area phone account has a Teams Rooms license, only the meeting room sign-in mode is allowed, and most common area phones do not support that mode. in context
• Setting the Teams IP Phone policy parameter SignInMode to CommonAreaPhoneSignIn turns on the common area phone experience on a Teams phone. in context
• The common area phone setup guide calls the meeting sign-in mode 'MeetingRoomSignIn', but the cmdlet reference and the Android UI guide spell it 'MeetingSignIn'. The published sources disagree on the correct value string. disputed in context
• If a custom app setup policy unpins the Calling app, the dial pad does not appear on the common area phone. in context

Cite this source record

APA

WarmTransfer. (2026, September 8). Set up the common area phones for Microsoft Teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-set-up-common-area-phones

BibTeX

@misc{warmtransfer-ms-learn-set-up-common-area-phones,
  title  = {Set up the common area phones for Microsoft Teams},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-set-up-common-area-phones},
  note   = {Microsoft, accessed 2026-09-25}
}