Source note · Teams Rooms and common area phones calling
A common area phone cannot be an agent in a call queue that uses presence-based routing because its account does not reliably report presence. The queue should use a method such as attendant, serial, round robin or longest idle instead.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Set up the common area phones for Microsoft Teams — Microsoft · tier 2 current vendor documentation · Step 6, Note after the feature list
Cite this note
APA
WarmTransfer. (2026, September 25). Teams Rooms and common area phones calling: source note teams-rooms-common-area-phones-no-presence-routing. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-rooms-common-area-phones-no-presence-routing
BibTeX
@misc{warmtransfer-claim-teams-rooms-common-area-phones-no-presence-routing,
title = {Teams Rooms and common area phones calling: source note teams-rooms-common-area-phones-no-presence-routing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-rooms-common-area-phones-no-presence-routing},
note = {Source note teams-rooms-common-area-phones-no-presence-routing, checked 2026-09-25}
}