Source note · Teams phones and certified devices
A common area phone cannot be an agent in a call queue that uses presence-based routing, because common area phone accounts do not reliably report presence.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams phones
- Subsystem
- call queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Set up the common area phones for Microsoft Teams — Microsoft · tier 2 current vendor documentation · Step 6 - Set up Advanced calling on common area phones, Note
Cite this note
APA
WarmTransfer. (2026, September 25). Teams phones and certified devices: source note teams-phone-devices-cap-no-presence-cq. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-phone-devices-cap-no-presence-cq
BibTeX
@misc{warmtransfer-claim-teams-phone-devices-cap-no-presence-cq,
title = {Teams phones and certified devices: source note teams-phone-devices-cap-no-presence-cq},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-phone-devices-cap-no-presence-cq},
note = {Source note teams-phone-devices-cap-no-presence-cq, checked 2026-09-25}
}