Enable voice consult with Microsoft Teams user in the voice channel

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/voice-consult-microsoft-teams-user

Published

2026-07-30

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Proprietary; Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• When a Teams user rejects or misses a consult or transfer call from Dynamics 365, there is no voicemail and no call forwarding, because the call is treated as a group call and Teams does not honour those settings for group calls. in context
• Teams users added to calls by consult or transfer must have Teams Phone System licenses and Enterprise Voice enabled, the enhanced voice channel must be enabled, and Teams and Azure Communication Services federation must be enabled with the resource on the tenant's allowlist. in context
• Consult with and transfer to Microsoft Teams users is available over VoIP only, does not support Teams auto attendants or call queues, and applies to Dynamics 365 Customer Service and the standalone Contact Center experience, not the embedded one. in context

Cite this source record

APA

WarmTransfer. (2026, July 30). Enable voice consult with Microsoft Teams user in the voice channel. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-d365-voice-consult-teams-user

BibTeX

@misc{warmtransfer-ms-learn-d365-voice-consult-teams-user,
  title  = {Enable voice consult with Microsoft Teams user in the voice channel},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-d365-voice-consult-teams-user},
  note   = {Microsoft, accessed 2026-09-30}
}