Source note · Microsoft Dynamics 365 Contact Center

When a Teams user rejects or misses a consult or transfer call from Dynamics 365, there is no voicemail and no call forwarding, because the call is treated as a group call and Teams does not honour those settings for group calls.

Checked 2026-09-30

Vendor: Microsoft
Product: Dynamics 365 Contact Center
Subsystem: teams-consult-transfer
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-30
Checked: 2026-09-30

Sources

Enable voice consult with Microsoft Teams user in the voice channel — Microsoft · tier 2 current vendor documentation · paragraph beginning 'If the Teams user rejects the call or is unavailable'

Cite this note

APA

WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-teams-consult-no-vm. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-teams-consult-no-vm

BibTeX

@misc{warmtransfer-claim-dynamics-365-contact-center-teams-consult-no-vm,
  title  = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-teams-consult-no-vm},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-teams-consult-no-vm},
  note   = {Source note dynamics-365-contact-center-teams-consult-no-vm, checked 2026-09-30}
}

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