Source note · Microsoft Dynamics 365 Contact Center

Consult with and transfer to Microsoft Teams users is available over VoIP only, does not support Teams auto attendants or call queues, and applies to Dynamics 365 Customer Service and the standalone Contact Center experience, not the embedded one.

Checked 2026-09-30

Vendor: Microsoft
Product: Dynamics 365 Contact Center
Subsystem: teams-consult-transfer
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-30
Checked: 2026-09-30

Sources

Enable voice consult with Microsoft Teams user in the voice channel — Microsoft · tier 2 current vendor documentation · 'Applies to' line; first Note under 'Enable representatives to consult with Microsoft Teams users via VOIP'

Cite this note

APA

WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-teams-consult-voip-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-teams-consult-voip-only

BibTeX

@misc{warmtransfer-claim-dynamics-365-contact-center-teams-consult-voip-only,
  title  = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-teams-consult-voip-only},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-teams-consult-voip-only},
  note   = {Source note dynamics-365-contact-center-teams-consult-voip-only, checked 2026-09-30}
}

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