Source note · Microsoft Dynamics 365 Contact Center
Teams users added to calls by consult or transfer must have Teams Phone System licenses and Enterprise Voice enabled, the enhanced voice channel must be enabled, and Teams and Azure Communication Services federation must be enabled with the resource on the tenant's allowlist.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- teams-consult-transfer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Enable voice consult with Microsoft Teams user in the voice channel — Microsoft · tier 2 current vendor documentation · prerequisite bullet list beginning 'The enhanced voice channel must be enabled'
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-teams-consult-prereqs. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-teams-consult-prereqs
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-teams-consult-prereqs,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-teams-consult-prereqs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-teams-consult-prereqs},
note = {Source note dynamics-365-contact-center-teams-consult-prereqs, checked 2026-09-30}
}