WebexSamples/webex-contact-center-flows

Publisher

WebexSamples

URL

https://github.com/WebexSamples/webex-contact-center-flows

Published

2026-08-19

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

NOASSERTION (no recognized license file detected); treat as all-rights-reserved until a license is confirmed

Source notes citing this source

• The GitHub organisations WebexSamples and webex are not domain-verified on GitHub, unlike CiscoDevNet and cisco, so first-party status for repositories under them rests on stated identity rather than platform verification. in context
• The WebexSamples webex-contact-center-flows repository self-describes as the official repository of sample Webex Contact Center flow templates usable in Flow Designer, and was last pushed on 19 August 2026. in context
• Cisco's official Webex Contact Center flow template samples are distributed as JSON files intended for use in Flow Designer. in context
• The WebexSamples flow-templates repository seems to hold only flow templates and no Functions (custom JavaScript or Python) examples. inferred in context
• webex-contact-center-flows contains AI agent template folders named ai-agent-autonomous, ai-agent-scripted-track-package and ai_agent_scripted_doctors_appointment. in context
• The webex-contact-center-flows README states that the repository assumes template creators have fully tested their templates and that it posts the assets as is. in context
• webex-contact-center-flows contains HTTP data dip template folders for Microsoft Dynamics, Salesforce, ServiceNow and Zendesk. in context
• The webex-contact-center-flows README says templates are submitted through a Flow Team member for production and cross-data-centre deployment. in context
• Direct pushes to the main branch of webex-contact-center-flows are not allowed. Contributors work from a fork or a branch. in context
• webex-contact-center-flows contains outbound template folders named outbound-ivr-campaign, outbound-predictive-progressive and outbound-preview. in context
• The WebexSamples/webex-contact-center-flows repository describes itself as the official repository for sample Webex Contact Center flow templates that are usable on Flow Designer. in context
• webex-contact-center-flows contains subflow template folders named subflow-callback, subflow-error, subflow-http, subflow-queue-treatment and subflow-register-scheduled_callback. in context
• The webex-contact-center-flows contribution guidance expects each template folder to contain a template JSON file, a template-body-filled.json file and a README. in context
• The in-product Flow Designer templates are probably published from the webex-contact-center-flows repository, because the help article's template names match the repository folders and the README describes promotion to production by the Flow Team. inferred in context
• In that template a Collect Digits activity collects a 10-digit number ended with the pound key and a Set Variable activity stores it in callbackNumberEntered. in context
• Cisco's repeat-callback flow template avoids duplicate callbacks by calling the Search API through a GraphQL HTTP request to check for an active callback task for the caller's ANI. in context
• The repeat-callback template requires a connector to the Webex Contact Center APIs plus a configured entry point, entry point mapping and queues. in context
• Cisco's Collect Callback Info subflow template uses an Opt-Out Menu to let the caller stay in queue or take a callback, then a Number Menu to keep the current number or enter a new one. in context
• Cisco's Register Scheduled Callback subflow template collects the date, time range and IANA time zone and uses the Schedule Callback activity. in context

Cite this source record

APA

WarmTransfer. (2026, August 19). WebexSamples/webex-contact-center-flows. WarmTransfer. https://warmtransfer.net/knowledge/sources/gh-webexsamples-wxcc-flows

BibTeX

@misc{warmtransfer-gh-webexsamples-wxcc-flows,
  title  = {WebexSamples/webex-contact-center-flows},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/gh-webexsamples-wxcc-flows},
  note   = {WebexSamples, accessed 2026-09-04}
}