Source note · Setting up callbacks in Webex Contact Center
Cisco's repeat-callback flow template avoids duplicate callbacks by calling the Search API through a GraphQL HTTP request to check for an active callback task for the caller's ANI.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow templates
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- WebexSamples/webex-contact-center-flows — WebexSamples · tier 3 vendor-maintained repositories · repeat-callback-template/README, description
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-template-dup-check. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-template-dup-check
BibTeX
@misc{warmtransfer-claim-wxcc-callback-setup-template-dup-check,
title = {Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-template-dup-check},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-template-dup-check},
note = {Source note wxcc-callback-setup-template-dup-check, checked 2026-09-30}
}