Source note · Setting up callbacks in Webex Contact Center
Cisco's Collect Callback Info subflow template uses an Opt-Out Menu to let the caller stay in queue or take a callback, then a Number Menu to keep the current number or enter a new one.
Checked 2026-09-30
Use this template to create a callback info collection subflow where callers can choose to stay in the queue or opt for a callback.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow templates
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- WebexSamples/webex-contact-center-flows — WebexSamples · tier 3 vendor-maintained repositories · subflow-callback-template/README, activities list
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-template-optout. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-template-optout
BibTeX
@misc{warmtransfer-claim-wxcc-callback-setup-template-optout,
title = {Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-template-optout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-template-optout},
note = {Source note wxcc-callback-setup-template-optout, checked 2026-09-30}
}