Deprecation: Salesforce open CTI integration

Publisher

Genesys

URL

https://help.genesys.cloud/announcements/genesys-cloud/deprecation-salesforce-open-cti-integration/

Published

2026-03-23

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys Resource Center terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys states the Open CTI deprecation has no immediate impact on service because Genesys Cloud core features operate independently of Open CTI. in context
• The Genesys Cloud for Salesforce Open CTI integration retires on February 28, 2028, when Salesforce retires Open CTI. in context
• Genesys states that a move from Genesys Cloud for Salesforce to CX Cloud needs no downtime because both can coexist during the transition, and typically takes 2 to 4 months. in context
• Genesys names two paths off Genesys Cloud for Salesforce: move to CX Cloud from Genesys and Salesforce, or move agents to the Genesys Cloud user interface without Salesforce CTI. in context

Cite this source record

APA

WarmTransfer. (2026, March 23). Deprecation: Salesforce open CTI integration. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-deprecation-sf-open-cti

BibTeX

@misc{warmtransfer-genesys-rc-deprecation-sf-open-cti,
  title  = {Deprecation: Salesforce open CTI integration},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-deprecation-sf-open-cti},
  note   = {Genesys, accessed 2026-09-25}
}