Source note · CRM and CTI integration patterns for contact centers
Genesys states that its Genesys Cloud for Salesforce Open CTI integration retires at the same time as Salesforce's Open CTI, on February 28, 2028.
Checked 2026-10-01
- Vendor
- Genesys
- Product
- Genesys Cloud for Salesforce
- Subsystem
- lifecycle
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Deprecation: Salesforce open CTI integration — Genesys · tier 2 current vendor documentation · What is affected section
Cite this note
APA
WarmTransfer. (2026, October 1). CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-genesys-sf-open-cti-retires. WarmTransfer. https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-genesys-sf-open-cti-retires
BibTeX
@misc{warmtransfer-claim-cti-crm-integration-patterns-genesys-sf-open-cti-retires,
title = {CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-genesys-sf-open-cti-retires},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-genesys-sf-open-cti-retires},
note = {Source note cti-crm-integration-patterns-genesys-sf-open-cti-retires, checked 2026-10-01}
}