Source note · Genesys Cloud with Salesforce Service Cloud Voice
Genesys states the Open CTI deprecation has no immediate impact on service because Genesys Cloud core features operate independently of Open CTI.
Checked 2026-09-25
Genesys Cloud core features operate independently of Open CTI and will remain unaffected.
- Vendor
- Genesys
- Product
- Genesys Cloud for Salesforce
- Subsystem
- lifecycle
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Deprecation: Salesforce open CTI integration — Genesys · tier 2 current vendor documentation · Deprecation: Salesforce open CTI integration, impact statement
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-gcfs-core-unaffected. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-gcfs-core-unaffected
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-gcfs-core-unaffected,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-gcfs-core-unaffected},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-gcfs-core-unaffected},
note = {Source note genesys-with-salesforce-voice-gcfs-core-unaffected, checked 2026-09-25}
}