Source note · Genesys Cloud with Salesforce Service Cloud Voice
Genesys names two paths off Genesys Cloud for Salesforce: move to CX Cloud from Genesys and Salesforce, or move agents to the Genesys Cloud user interface without Salesforce CTI.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud for Salesforce
- Subsystem
- migration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Deprecation: Salesforce open CTI integration — Genesys · tier 2 current vendor documentation · Deprecation: Salesforce open CTI integration, migration options
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-migration-options. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-migration-options
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-migration-options,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-migration-options},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-migration-options},
note = {Source note genesys-with-salesforce-voice-migration-options, checked 2026-09-25}
}