Telephony connection options overview

Publisher

Genesys

URL

https://help.genesys.cloud/articles/telephony-connection-options/

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• BYOC Cloud requires a customer-managed contract with a third-party carrier, processes media in the cloud, and may need a customer SBC only where premises equipment is connected. in context
• BYOC Premises uses a premises-based Edge device to connect third-party carrier SIP trunks to Genesys Cloud and processes media on premises. in context
• Genesys Cloud Voice and BYOC Cloud both scale automatically and are made redundant across three or more availability zones. in context
• With Genesys Cloud Voice no customer carrier contract and no premises equipment are required, and media is processed in the cloud. in context
• A BYOC Premises organization that wants AudioHook, Agent Copilot or real-time transcription must add a cloud telephony option through hybrid media and route those calls through cloud media. inferred in context
• In a premise-only BYOC Premises deployment Virtual Agent, Agentic Virtual Agent, Agent Copilot, Agent Assist Voice, Agent Feedback, AudioHook, Audio Connector and real-time sentiment analysis are unavailable. in context
• In a premise-only deployment transcription happens after the call, with a potential delay of several hours. in context
• Genesys Cloud offers three telephony connection options: Genesys Cloud Voice, BYOC Cloud and BYOC Premises. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Telephony connection options overview. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-telephony-connection-options

BibTeX

@misc{warmtransfer-genesys-help-telephony-connection-options,
  title  = {Telephony connection options overview},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-telephony-connection-options},
  note   = {Genesys, accessed 2026-09-24}
}