Source note · Genesys Cloud CX telephony and BYOC

In a premise-only BYOC Premises deployment Virtual Agent, Agentic Virtual Agent, Agent Copilot, Agent Assist Voice, Agent Feedback, AudioHook, Audio Connector and real-time sentiment analysis are unavailable.

Checked 2026-09-24

Vendor: Genesys
Product: Genesys Cloud CX BYOC Premises
Subsystem: feature availability
Deployment: on-premises-edge
Region: not restricted
Release range: current as of 2026-09-24
Checked: 2026-09-24

Sources

Telephony connection options overview — Genesys · tier 2 current vendor documentation · BYOC Premises column, features not available in a premise-only solution

Cite this note

APA

WarmTransfer. (2026, September 24). Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-prem-only-feature-gaps. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-prem-only-feature-gaps

BibTeX

@misc{warmtransfer-claim-genesys-cloud-telephony-prem-only-feature-gaps,
  title  = {Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-prem-only-feature-gaps},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-prem-only-feature-gaps},
  note   = {Source note genesys-cloud-telephony-prem-only-feature-gaps, checked 2026-09-24}
}

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