Source note · Genesys Cloud CX telephony and BYOC
In a premise-only deployment transcription happens after the call, with a potential delay of several hours.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud CX BYOC Premises
- Subsystem
- transcription
- Deployment
- on-premises-edge
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Telephony connection options overview — Genesys · tier 2 current vendor documentation · BYOC Premises column, transcription row
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-prem-only-transcription-delay. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-prem-only-transcription-delay
BibTeX
@misc{warmtransfer-claim-genesys-cloud-telephony-prem-only-transcription-delay,
title = {Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-prem-only-transcription-delay},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-prem-only-transcription-delay},
note = {Source note genesys-cloud-telephony-prem-only-transcription-delay, checked 2026-09-24}
}