Set your Emergency Address when working remotely

Publisher

Genesys

URL

https://help.genesys.cloud/articles/set-your-emergency-address-when-working-remotely/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Emergency calls dialed from the Genesys Communicate mobile app go through the mobile device's native carrier, not Genesys VoIP services. in context
• Genesys states Genesys Cloud Voice supports RAY BAUM'S Act in the United States and Canada for orgs in the US-East-1, US-East-2, US-West-2 and CA-Central-1 regions. in context
• A Genesys Cloud user can set a remote emergency address from the Dialpad, from the ACD dialpad under Start a Conversation, or from My Details, using Update emergency address. in context
• To use the Genesys Cloud remote emergency address, the site must be configured for emergency services and each agent must have an individual DID; shared numbers and extensions are not supported. in context
• Because each vendor's agent E911 depends on a specific telephony option and a per-agent location step (MyE911, a Profiles address or a Genesys remote address), agents outside those conditions need a separate emergency path such as a mobile phone or a UC client with its own E911. inferred in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Set your Emergency Address when working remotely. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-set-emergency-address-remote

BibTeX

@misc{warmtransfer-genesys-help-set-emergency-address-remote,
  title  = {Set your Emergency Address when working remotely},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-set-emergency-address-remote},
  note   = {Genesys, accessed 2026-10-02}
}